Trackon Customer Care: Official Numbers and Complaint Help
Need to reach Trackon customer care about a delayed, misrouted or missing parcel? This page lists only the official contacts published by Trackon, and it explains which one to use for each problem, so you reach the right team on the first call.
Before you call, it helps to track the parcel first. The latest scan often answers the question, and it tells you which branch is holding your shipment.
Official Trackon Customer Care Contacts
| What you need | Official Trackon contact | When to use it |
|---|---|---|
| Customer care helpline | 011-4559 3500 | General questions and complaints, Monday to Saturday, 9:00 AM to 8:00 PM |
| Pick-up, returns and self-pickup | 8448011011 | Booking a pick-up, re-sending a returned parcel or collecting it from an office |
| customercare@trackon.in | Written complaints, especially when you need a record | |
| Online complaint | Register a complaint | Formal complaints with your AWB, any time of day |
| Complaint status | Check complaint status | Following up on a complaint you already registered |
| Head office | A-64, Naraina Industrial Area, Phase-1, New Delhi – 110028 | Written escalation and official correspondence |
Source: Trackon contact page and official FAQ. There is no separate toll-free number listed on trackon.in, so be careful with any "Trackon toll free number" you find elsewhere.
How to Register a Trackon Complaint Online
The online complaint form is the most reliable route, because it creates a record with a reference number. Here is how it works:
The form also asks who is complaining: the sender, the receiver, the booking agent or a Trackon branch. Therefore, either side of the shipment can raise the issue.
Which Trackon Customer Care Option Fits Your Problem?
| Your problem | Best route | Tip |
|---|---|---|
| Tracking not updating for 3+ days | Call the branch shown in the latest scan | Tap the location in your tracking result to get the branch phone number |
| Shows delivered, but not received | Complaint under DRS, or call 8448011011 | Check the POD first; a neighbour or security guard may have signed |
| Sent to the wrong city | Complaint under Misroute | Mention the correct destination pin code |
| Parcel returned to sender | Call 8448011011 to re-send | Confirm the address and receiver phone number first |
| Arrived damaged | Note the damage on the POD, then complain | Trackon does not repack parcels, so packing damage is not covered |
| Change the delivery address | Ask the booking branch to raise it | Trackon accepts address changes only through the booking branch |
| Pick-up or self-collection | Call 8448011011 | Keep the AWB ready so the branch can locate the parcel |
How to Escalate a Trackon Complaint
Most issues are resolved within the 3 working days Trackon promises. If yours is not, escalate step by step rather than calling random numbers.
- Check the complaint status online with your 7-digit complaint number.
- Call 011-4559 3500 during helpline hours and quote the complaint number.
- Send a written email to customercare@trackon.in with the AWB, complaint number and a short timeline.
- For valuable or insured shipments, write to the head office address above and keep a copy.
Keep screenshots of the tracking history and the POD. Since Trackon removes tracking records after 75 days, save them early.
Before You Contact Trackon Customer Care
- Track the parcel and note the latest scan and branch
- Keep the AWB (consignment number) and booking receipt ready
- Check the POD if the parcel shows delivered
- Wait one working day for new bookings to appear online
- Note the receiver's full address and phone number
Trackon Customer Care FAQs
What is the Trackon customer care number?
Trackon's official customer care number is 011-4559 3500. For pick-ups, returns and self-pickup, Trackon lists 8448011011.
What are Trackon customer care timings?
The helpline works Monday to Saturday, from 9:00 AM to 8:00 PM, according to Trackon's complaint portal and contact page.
Does Trackon have a toll-free number?
Trackon's website does not list a toll-free number. So avoid numbers claiming to be a Trackon toll-free helpline unless trackon.in confirms them.
How long does Trackon take to resolve a complaint?
Trackon says you will receive an SMS or call from its customer care department within 3 working days of registering a complaint.
How do I check my Trackon complaint status?
Open Trackon's complaint status page and enter your complaint details, or call the helpline with your 7-digit complaint number.
Where is the Trackon head office?
Trackon Couriers Pvt. Ltd. has its head office at A-64, Naraina Industrial Area, Phase-1, New Delhi – 110028.
Is this website Trackon customer care?
No. TrackonCourierTracking.com is an independent tracking tool. We cannot change deliveries or register complaints, so please contact Trackon directly using the details above.
Still Need Help With Your Parcel?
Start with the live status on our Trackon courier tracking page, since the latest scan and branch contact solve most problems. To confirm Trackon delivers to an address before re-sending, use the Trackon pin code check.
Last reviewed: 26 September 2026. All contact details are taken from trackon.in and Trackon's complaint portal.
Disclaimer: TrackonCourierTracking.com is an independent website and is not affiliated with Trackon Couriers Pvt. Ltd. We are not Trackon customer care.